Emergea Installs World-Class Qmatic queue management solutions at Marideal on a rental package to improve customer experience in Mauritius
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Emergea installs Queue Management solution at the Central Electricity Board
Emerge Africa Trading Ltd, trading as Emergea, recently deployed a Qmatic Queue Management Solution at six branches of the Central Electricity Board (CEB) in Mauritius.
Emergea installed a Qmatic Intro 17 Gen2 with Orchersta QMS Solutions, a cutting edge queue management system.
Qmatic, a leading queue management leader from Sweden, appointed Emergea as its Premier Solution Partner in Mauritius, Emergea is proud to offer what is the simplest, most powerful tools in queue management. These solutions are cost-effective, easy to install and scales according to your changing needs. With a proven track record of enhancing operational efficiency and customer satisfaction in the public service industry, Qmatic solutions have been the preferred choice for leading public utility companies around the globe.
The Qmatic system has improved the Customer Journey Experience at CEB Customer Services & at the cash offices at the 6 CEB Branches. One of the benefits include key analysis of data for serving time, waiting time for clients, staff performance reports for each branch and full BI Reporting.
Orchestra 6.2 also allows the CEB to display marketing information to their clients and newsletters information to employees in a centralised manner from head office on the digital signage in the branches. Furthermore, the use of a centralised solutions allows them to control and report on QMS analysis of all the branches. They also get a 24/7 remote support services for all the branches.
Emergea was founded in 2011 and operates throughout the African continent. We focus on solution development in the IT industry, specialising in customer experience (CX) and connectivity solutions. Our comprehensive offering covers support, customisation, implementation and training. Emergea is a Qmatic Premier Solution Partner across Africa and Indian Ocean Islands
Queue Management System from Sweden
Improve your customer journey experience with the most straight forward, powerful self-service kiosk QMATIC. It’s the simplest, most powerful queue management solution from Sweden for improving operational efficiency and customer journey management in your environment.
Our Existing Clients include
- Central Electricity Board (CEB)
- Cim Financial Services Ltd
- Maersk (Mauritius) Ltd
Can be placed on countertops, attached to walls or installed on standalone column supports. Get the competitive edge, drive sales and grow engagement by improving customer experience at every touchpoint.
Benefits of Electronic Queuing System
- Increase sales & Reduce costs
- Increase staff satisfaction
- Business improvement based on management information and Business Intelligence reports
Intro 5 is a network ticket printer for the solutions Orchestra, Solo. The printer has large tactile buttons making it easy for visitors to select a service.
- Thermal print head, no ink or toner.
- 1-5 ticket buttons.
- Supports all Windows fonts.
Rent a Queue Management System in Mauritius
We are proud to announce that you can now rent the simplest, most powerful queue management solution from Sweden for improving operational efficiency and customer journey management in your environment.
Our Existing Clients include
- Central Electricity Board (CEB)
- Cim Financial Services Ltd
- Maersk (Mauritius) Ltd
Get the competitive edge, drive sales and grow engagement by improving customer experience at every touchpoint. Qmatic operates in 122 countries and has more than 51,800 installations globally in the finance, retail, travel, healthcare and public sectors.
Benefits of Electronic Queuing System
- Increase sales & Reduce costs
- Increase staff satisfaction
- Business improvement based on management information and Business Intelligence reports
Contact us today to rent a queue management system.
Emergea installs queue management solutions at CIM finance in Mauritius
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Emerge Africa Trading Ltd., trading as Emergea, recently deployed a Qmatic Queue Management Solution at the CIM Finance Galaxy Branch, P-Louis. Designed for on-premise deployment, this modular, stand-alone system organises queues and helps clients to get better, faster service and improves customer experience at the branch. The Qmatic connects with LCD screens in the branch to communicate waiting times, and can also display brand messages or news updates. Qmatic, a leading queue management leader from Sweden, appointed Emergea as its Premier Solution Partner in Mauritius, Emergea is proud to offer what is the simplest, most powerful tools in queue management. These solutions are cost-effective, easy to install and scales according to your changing needs. With a proven track record of enhancing operational efficiency and customer satisfaction in the financial services environment, Qmatic solutions have been the preferred choice for leading finance companies around the globe.
Cim Finance Ltd. is a public company in the Republic of Mauritius and offers financial solutions to individual consumers, SMEs and large corporates. Operating since 1987, Cim Finance has more than 600 employees and over 90 counters spread over Mauritius and Rodrigues. Emergea was founded in 2011 and operates throughout the African continent. We focus on solution development in the IT industry, specialising in customer experience (CX) and connectivity solutions. Our comprehensive offering covers support, customisation, implementation and training. Emergea is a Qmatic Premier Solution Partner across Africa and Indian Ocean Islands. |
Emergea Reappointed Qmatic’s Premier Solution Partner in East Africa & Indian Ocean islands
Emergea is both excited and honoured to announce that they have been reappointed as Qmatic’s Premier Solution Partner in East Africa & Indian Ocean islands from 1 September 2021 to 31 August 2022.
The Premier Solution Partner status is the highest level that a partner can achieve and comes as a result of recent evaluations done by Qmatic of its partners around the globe. The detailed evaluations were conducted to assess partners’ technical know-how, sales, experience and expertise, amongst other criteria.
According to Twafiq Dilhossain, Director of Emergea: “Qmatic measures its partners against very high standards over months of rigorous evaluations. That’s why we are all the more pleased and honoured to have been assigned the highest status. It affirms that we are continuously offering our customers world-class service and solutions.”
There are currently Qmatic partners in about 120 countries around the world and Qmatic supports them by ensuring they’re always up to date with the latest tech trends and developments. Partner evaluations are conducted from time to time to ensure customers everywhere are receiving the quality and excellence that are synonymous with Qmatic.
Emergea’s Premier Solution Partner status means that they offer the highest level of technical competence and experience. They’re capable of providing outstanding solution expertise, service and support, and therefore deliver the best possible solution to their customers.
“Emergea receiving the highest achievement level, Premier Solution Partner, is a testament to their great efforts in over-achieving Qmatic’s stringent requirements with regards to technical ability, sales development and, last but not least, service excellence for our end-clients in East Africa” says Tarek Hassaniyeh, Qmatic Vice President Middle East & Africa.