Designed for organisations with complex requirements, multiple premises and a need to manage solutions from a single point.
Orchestra
Orchestra 7 is a modular, scalable and world-class queuing solution where you only pay for the value you need. Orchestra can grow with you over time, and as your ambitions develop.
Whether you need simple yet ultra-smooth queue management on your premises or a full customer experience, both physical and via smartphone, it can be seamlessly integrated into your existing systems to provide powerful business intelligence.
- Unlimited access: Smart frontline service at your fingertips helps you take the right service decisions for improved customer experiences.
- Shape every part of the customer experience: Orchestra 7’s high-performance Journey Manager supports advanced business rules and queuing logic.
- Scalable: Designed to meet your organisation’s unique and changing needs.
- Centralised control over user access, system functionality and business intelligence.
- Distributed operations, installations and upgrades with built-in network break tolerance.
- Integrated functionality, web-based installation and assimilation with leading business platforms.
- Integrated scheduling capabilities: Lets your customers schedule appointments online and smoothly move from check-in to service.
Choose from three powerful levels:
- Entry: Establish basic rules for managing interactions.
- Standard: Transfer customers based on their needs and set service levels – with the same visit allowing multiple interactions.
- Premium: Personalisation based on segmentation and can explore multi-service options.
