Emerge Africa Trading Ltd., trading as Emergea, recently deployed a Qmatic Queue Management Solution at the CIM Finance Galaxy Branch, P-Louis. Designed for on-premise deployment, this modular, stand-alone system organises queues and helps clients to get better, faster service and improves customer experience at the branch. The Qmatic connects with LCD screens in the branch to communicate waiting times, and can also display brand messages or news updates.
Qmatic, a leading queue management leader from Sweden, appointed Emergea as its Premier Solution Partner in Mauritius, Emergea is proud to offer what is the simplest, most powerful tools in queue management. These solutions are cost-effective, easy to install and scales according to your changing needs. With a proven track record of enhancing operational efficiency and customer satisfaction in the financial services environment, Qmatic solutions have been the preferred choice for leading finance companies around the globe.
Cim Finance Ltd. is a public company in the Republic of Mauritius and offers financial solutions to individual consumers, SMEs and large corporates. Operating since 1987, Cim Finance has more than 600 employees and over 90 counters spread over Mauritius and Rodrigues.
Emergea was founded in 2011 and operates throughout the African continent. We focus on solution development in the IT industry, specialising in customer experience (CX) and connectivity solutions. Our comprehensive offering covers support, customisation, implementation and training. Emergea is a Qmatic Premier Solution Partner across Africa and Indian Ocean Islands.
Emergea is both excited and honoured to announce that they have been appointed as Qmatic’s Premier Solution Partner in East Africa & Indian Ocean islands. As from the 1st of March 2018 Qmatic has introduced a new partner programme with new partnership levels replacing the previous levels.
The Premier Solution Partner status is the highest level that a partner can achieve and comes as a result of recent evaluations done by Qmatic of its partners around the globe. The detailed evaluations were conducted to assess partners’ technical know-how, sales, experience and expertise, amongst other criteria.
According to Twafiq Dilhossain, Director of Emergea: “Qmatic measures its partners against very high standards over months of rigorous evaluations. That’s why we are all the more pleased and honoured to have been assigned the highest status. It affirms that we are continuously offering our customers world-class service and solutions.”
There are currently Qmatic partners in about 120 countries around the world and Qmatic supports them by ensuring they’re always up to date with the latest tech trends and developments. Partner evaluations are conducted from time to time to ensure customers everywhere are receiving the quality and excellence that are synonymous with Qmatic.
Emergea’s Premier Solution Partner status means that they offer the highest level of technical competence and experience. They’re capable of providing outstanding solution expertise, service and support, and therefore deliver the best possible solution to their customers.
“Emergea receiving the highest achievement level, Premier Solution Partner, is a testament to their great efforts in over-achieving Qmatic’s stringent requirements with regards to technical ability, sales development and, last but not least, service excellence for our end-clients in East Africa” says Tarek Hassaniyeh, Qmatic Vice President Middle East & Africa.