Distributed Operations lets you control and monitor operations across every location in your enterprise. It allows you to maintain a consistent, high-performing environment – regardless of the quality of your connectivity.
Distributed Operations
How it works
- Each branch connects to a central server through a network
- Breaks tolerant connections route either directly or through a regional hub
- Hubs are embedded between the site and the central server to send and store data between the two points – they require no maintenance or license
- Queue agents act as connection points for the server, hub, and sites to augment routing and security
- Your tailored Orchestra Enterprise Customer Journey Platform deploys from the server to your branches either via a Qmatic Hub and/or an Intro 17 self-service kiosk
- In the event of an interruption to internet, cloud or wireless, the statistics are held at the local point and then resynchronized when systems come back online
Benefits of Qmatic Distributed Operations
- Reduces stress on the central server by controlling configuration and functionality centrally, and performing operations at the local level
- Delivers a consistent customer experience without any loss of vital information even if the central server or database needs planned maintenance or experiences an unexpected outage
- Design a smarter, more cost-efficient infrastructure by tapping into aggregated statistics generated at every location in the network