Care

Keep disruptions from getting in the way of great customer experiences.

Think of Qmatic Care as your own personal enthusiastic tech buddy. In fact, think of it as an entire team of resourceful developers and proactive technicians, all dedicated to optimizing and streamlining your customer journey management system.

Constantly hard at work on things like technical updates and security upgrades, Care anticipates and prevents potential disruptions and ensures nothing can jeopardize the customer experience.

Care and Orchestra are the perfect fit, and together they keep everything rolling smoothly.

Which Care Plan Should I Choose?

We offer three main Care plans: Care Base, Care Plus and Care Premium, as research and experience has shown us that different organizations and industries have very diverse needs when it comes to support and maintenance.

CARE BASE

Specialist email support
Software maintenance
Version updates

CARE PLUS

Industry-specific specialist email & phone support
Software maintenance
Version updates
New software upgrades
Offsite system optimisation audit

CARE PREMIUM

Industry-specific specialist email & phone support
Software maintenance
Version updates
New software upgrades
Offsite & onsite system optimisation audit
Customer journey analysis
Early adopter input

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