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The Qmatic Group is the global leader in customer experience technology solutions and insights, and pioneered the concept of “customer journey management” over 30 years ago.

Today they are present in over 120 countries and rely on their network of global partners to deliver fulfilling interactions for customers, patients, citizens, and employees.

At Emerge Queue we’re proud to be a Qmatic Premier Partner, which is the highest status that a partner can achieve and means that we offer the highest level of technical competence and experience.

Qmatic’s powerful, scalable software platforms and hardware systems are integrated to streamline every touchpoint online and onsite, from pre-arrival all the way to post-service feedback.

This enables financial institutions, retailers, healthcare providers, and public organisations to improve their operational efficiency, optimise staff performance, and improve customer experience, which leads to brand loyalty and a stronger bottom line.