Queue Management

Makes it easy for customers to set appointments and wait from anywhere.

• Software and hardware are engineered to work together
• Customers can make appointments online before the arrive
• Customers can check themselves in via a kiosk on site, and receive communications and alerts via mobile apps and SMS messages
• Customers can rate their experience on a handheld device before they leave the environment.

From online to onsite, Qmatic queue management solutions are designed to work front and back – to give customers a better service, ensure employees have the time and space to perform their job effectively, and give you the management tools to stay in control.

• Reduce waiting times and minimize crowd in the waiting area
• Improve customer flow for more efficient operations
• Keep customers informed every step of the way
• Gain insights into the customer experience to make data-backed business decisions