Mobile Solutions

We live in a mobile-centred world. Make the most of the personalisation, control, speed and efficiency that mobile solutions offer to connect with you customers and improve their experiences.

• A smart business app
• Gets employees out from behind a counter and onto the service floor
• Attend to customers more directly and relationally
• Higher customer satisfaction scores, more productivity, and happier staff
• Single interface
• Provides useful business analytics, such as delivered services and outcomes
• Smart Bluetooth button: Allows the user to perform various tasks (e.g., calling the next customer in the queue or ending a visit) simply by pushing the button without having to take their device out of their pocket

• An efficient app for the mobile workforce
• Provides a seamless bridge between the online and the physical world
• Empowers employees to provide more personalised and better service in meet & greet situations
• Gives hosts the ability to greet customers
• Assists the customer in booking an appointment, checking in, and if they are a walk-in customer who needs direction

• Empowers end-customers by allowing them to queue virtually using their cellphones
• Enables customers to get in line before arriving at the branch
• Allows customer at the branch to select a mobile ticket, giving them the flexibility to wait anywhere while still being able to monitor their place in line
• Anyone with a smartphone and a web browser can access the mobile ticket – no need to download yet another app

• An end-customer mobile ticket application
• Integrated into Qmatic’s powerful customer journey management platform, Orchestra, via the API gateway
• Gives customers with real-time, personalised updates about the status of their wait
• While waiting, customers test their skills or knowledge on games or quizzes offered within the app
• Allows customers the flexibility to move away from an immediate waiting area while still being able to monitor their place in line (effectively reducing their perceived wait time)

• Designed to deliver integrated media, graphics and queue status information to media displays
• Provides an affordable alternative to present counter information on LCD screens
• Free of charge to Orchestra or Solo users