Qmatic coined the term “customer journey” and it’s essentially customers’ experience at every touchpoint; their journey through your service offering – from online, to onsite and right through to the post-service experience.
With Qmatic’s global expertise and our experience of local industries and businesses, we’re able to help you develop your customer journey and service design. We’ll also test the concepts in real life situations before the official roll-out, and provide health checks that help you continuously improve your service operation. The aim is to ensure that the Qmatic product is working optimally for your organisation and making recommendations and applying changes if necessary.
