For customers, the opportunity to respond to their experience gives them a sense of trust and loyalty. For your organisation, feedback is an opportunity to listen to your customers and continuously improve your customer experience.
Our Customer Feedback System generates an unparalleled level of real-time satisfaction data. Customers respond to simple service questions with a single touch of a screen
You can customise a set of simple enquiries such as “How do you rate your visit?” By asking direct questions, you can directly align feedback input with actual, measurable operations data. Those impressions augment other customer experience management and queuing system statistics. Each location can tap into constant insight to confirm that service promises are being fulfilled.
And because the solution integrates with other customer journey systems and data, it informs business intelligence and strategy for the organisation as a whole.
Analyzing your customer feedback data is key to improvement. For this you euse the Reports module in Orchestra 7. These module offer several predefined reports tailored for customer feedback data.
