The Qmatic Business Intelligence (BI) module generates up-to-date, comprehensive insights to help you optimise operational excellence and employee productivity by integrating data and business analytics with your customer experience systems. This flexible, scalable solution is built to work within the Orchestra platform. It allows you to:
- Organise and understand vital information simply and quickly with drag-and-drop data fields and point-and-click analytics
- Make informed decisions anywhere, at any time, thanks to simple, secure web-based mobile business analytics
- Visualise, dissect, and analyse customer journey management data to identify the most important business metrics, trends and exceptions