Emerge Queue makes life easier for motorists in Cape Town

While Cape Town battles a severe water crisis, the city’s motorists, at least, have reason to smile: Emerge Queue has taken the hassle out of queuing for license renewals.

In partnership with Britehouse a division of Dimension Data, Emerge Queue installed the first of a series of new customer journey management systems in the pipeline for the City of Cape Town. The system, Qmatic’s Orchestra 6.2, was installed at the Motor Vehicle License Renewal Department at the Civic Centre, which is one of the city’s busiest service points.

The queuing system is set to significantly improve customer experience at the branch. When they arrive, customers select their service and receive a ticket from the Intro17 at the entrance.

If the waiting time is longer than 20 minutes, customers can relax in a nearby coffee shop and will receive a notification SMS when it’s almost their turn in the queue.